Privacy Policy
TalcTech Rooms · Last updated: 22 October 2026
TalcTech Rooms is an app for booking overnight accommodation in Nigeria. This policy explains what personal information we collect, why, who sees it, and how you can control it.
1. Who we are
TalcTech Rooms is operated by TalcTech Industries Limited (“TalcTech”, “we”, “us”), of Plot 22, Ezza Road Extension Layout, GRA Abakaliki, Ebonyi State. We are the data controller for the personal information described here, as defined in the Nigeria Data Protection Act 2023 (“NDPA”).
This policy applies to the TalcTech Rooms mobile app and admin tools, for all users: Customers (Regular and Executive) and Renters (people who list accommodation).
Questions about this policy: info@talctechng.com.
2. Information we collect
We collect only what we need to run the service.
Account details (everyone)
- Full name, email address and phone number.
- Your password, which we store only as a one-way scrambled value (a “hash”), never in readable form.
Identity verification (everyone)
- The type and number of a government ID you give us (for example, your NIN), and for Renters an image of the ID document.
- The result of the check, which is run by our verification partner (see section 5). We use this only to confirm that you are who you say you are.
Renter details
- Your address, the accommodation you list (description, location, price, contact information and photos), and the dates you make available for viewings.
- Your bank name, account number and account name, so we can pay you.
Bookings, viewings and payments (Customers)
- Your bookings: dates, units, amounts paid, check-in confirmations, problem reports, cancellations and refunds.
- Executive Customers: viewing requests, viewing history and subscription records.
- Payments are handled by our payment partner. We never see or store your full card number. For Executive subscriptions we keep a secure renewal token from the payment partner, plus your card brand and last four digits, so your subscription can renew.
Messages we send you
- A record of the SMS and email confirmations we send, and whether they were delivered.
Technical information
- Standard server records created when you use the app, such as the time of a request and your IP address, used for security and fixing faults.
We do not collect your precise device location, and we do not use advertising trackers.
3. How we use your information
We use your information to:
- create and secure your account, and confirm your identity;
- process bookings, take payments, issue refunds, and pay Renters;
- arrange Executive viewings, including assigning a TalcTech staff member;
- renew Executive subscriptions on the schedule you set, which you can switch off in your Account;
- send booking and viewing confirmations by SMS and email;
- investigate problems, disputes and suspected fraud, including reviews by our Admin team;
- give customer support;
- keep the service secure and fix faults;
- meet our legal, tax and accounting duties.
We do not sell your personal information.
4. Our lawful bases
The NDPA lets us use personal information only when we have a lawful basis. Ours are:
| What we do | Lawful basis |
|---|---|
| Run your account, bookings, payments, payouts and viewings | Performing our contract with you |
| Check your identity; keep records for tax and accounting | Complying with a legal obligation |
| Prevent fraud, keep the service secure, handle disputes | Our legitimate interests |
| Send confirmations about your booking | Performing our contract with you |
| Anything else we ask your permission for | Your consent, which you can withdraw at any time |
5. Who we share information with
We share information only with the companies and people needed to run TalcTech Rooms:
| Who | Why | What they receive |
|---|---|---|
| Paystack | Card payments, refunds, Renter payouts and subscription renewals | Name, email, amounts, and card or bank details you enter on their secure pages |
| Prembly | Checking your government ID | Your ID type and number, and your name |
| Termii | Sending SMS and email confirmations | Your phone number, email address and the message |
| Google Cloud | Hosting our app, database and photo storage | Data we store, held in secure Google data centres |
| The Renter or TalcTech staff on your booking or viewing | Hosting your stay or carrying out your viewing | Details needed for that stay or viewing, such as your name, phone number and dates |
We may also share information with the authorities, a court, or our professional advisers when the law requires it, or to protect our rights, our users, or prevent fraud.
These companies may only use your information to provide their service to us.
6. Where your information is stored
Our database and files are hosted on Google Cloud in South Africa (Johannesburg). Some of our partners listed in section 5 may handle your information in other countries.
When your information leaves Nigeria, we make sure it is protected as the NDPA requires, for example through contracts with the companies involved or by relying on a recognised level of data protection in the receiving country.
7. How long we keep it
We keep your information while your account is active. When you delete your account, we remove or anonymise your personal information within 30 days.
We must keep some records longer, and we keep only what is needed:
- Booking, payment, refund and payout records: for 6 years, to meet tax, accounting and legal duties.
- Records linked to fraud, disputes or a legal claim: until the matter is closed and any time limit for claims has passed.
Once a retention period ends, we delete or anonymise the information.
8. Your rights and deleting your account
Under the NDPA you have the right to:
- know what information we hold about you, and get a copy;
- have wrong information corrected;
- have your information deleted;
- limit how we use it, or object to a particular use;
- receive your information in a common format, or ask us to pass it to another provider;
- withdraw any consent you gave us, at any time;
- complain to the regulator (see section 12).
To delete your account:
- In the app: open Account and choose Delete account.
- Without the app: go to rooms.talctechng.com/delete-account, or email info@talctechng.com from the email address on your account.
Before we can delete an account, any active booking, pending payout or open dispute must be finished. Executive Customers should switch off monthly renewal first; deleting your account ends your subscription. We will explain anything that is holding up deletion.
For any other request, email info@talctechng.com. We will reply within 30 days.
9. How we protect your information
We protect your information with measures that include:
- encrypted connections (HTTPS) between the app and our servers;
- storing passwords only as one-way hashes;
- card numbers handled only on our payment partner's secure pages, never on our servers;
- limiting access to personal information to the staff who need it, with Admin and Staff accounts protected by login;
- keeping records of important actions, such as payouts and refunds.
No system is completely secure. If a breach puts your information at risk, we will tell the Nigeria Data Protection Commission and the people affected, as the NDPA requires.
10. Children
TalcTech Rooms is for people aged 18 and over. We do not knowingly collect information from anyone under 18. If you believe a child has given us information, email info@talctechng.com and we will delete it.
11. Changes to this policy
We may update this policy. The date at the top shows when it last changed. For significant changes we will tell you in the app or by email before they take effect.
12. Contact and complaints
To ask a question or use your rights, contact us at:
TalcTech Industries Limited
Plot 22, Ezza Road Extension Layout, GRA Abakaliki, Ebonyi State
Email: info@talctechng.com
If you are not satisfied with our reply, you can complain to the Nigeria Data Protection Commission (NDPC), the regulator under the NDPA.